Support

Need a hand with Triplaza: Tile Match Puzzle? Contact Touros Studio for gameplay issues, purchases, bug reports or privacy requests.

Help us find the problem

When reporting an issue, please include:

• Your iPhone model, iOS version and Triplaza app version.
• The level or game mode, what happened and what you expected.
• Steps to reproduce the problem and a screenshot, if helpful.
• Your in-game username, if the issue involves your player profile.

Never send passwords, Apple account credentials or full payment-card details. Crop screenshots to remove unrelated personal information.

The game is not working as expected

Try closing and reopening the game, checking for an app update and restarting your device. For connected features, check your internet connection and relevant iCloud or Game Center settings.

Contact us before uninstalling or resetting the game. Some progress is stored locally and may be lost if you delete the app.

Purchases and refunds

If a purchase has not appeared, check that you are using the Apple account used to buy it. Where available, use Restore Purchases for eligible non-consumable items. Consumable items such as spent coins are not generally restored through that feature.

If you still need help, email us the product name, approximate purchase date and a redacted Apple receipt or transaction reference. Apple processes billing and refund requests: visit reportaproblem.apple.com.

Player reports and multiplayer

For inappropriate usernames, abusive behavior or match problems, send the relevant in-game usernames and an approximate time. Please avoid sharing unnecessary personal information about other players.

Privacy and deletion requests

You can turn off “Share play data” in Settings and use “Delete my profile” where available. Profile deletion does not remove every category of data. For further access or deletion requests, email us with the subject “Triplaza Privacy Request”. See our Privacy Policy for details.

About Triplaza

Triplaza is provided by Ahmet Sinan Güneş under the Touros Studio brand. Read the Terms of Use or return to the game page.